Bharti Airtel (“Airtel”), India’s largest telecommunications services provider, has won the prestigious TM Forum’s Digital World Award 2016 in the ‘Outstanding Contribution to Improving Business Agility’ category.
Airtel has been lauded for building a series of digital business capabilities including segmented and contextual offers for customers that helped create significant business and
revenue opportunities. This also includes, the company’s mobile applications for retailers to provide them with real-time data to improve customer support and NPS; and applications for the sales force to measure and improve performance.
TM Forum is the global industry association for digital business, connecting talented individuals, leading companies, and diverse ecosystems to accelerate our members’ successful digital business transformation.
Commenting on the win, Harmeen Mehta, Global CIO & Director – Engineering, Bharti Airtel, said, “We are delighted to be recognized by the TM Forum for our digitization efforts. Our vision is to build a fully digital Airtel that is future ready and agile in order to continue serving our customers and offer them a world class experience”.
“Congratulations to Airtel for its recognition in the 2016 TM Forum Digital World Awards,” said Peter Sany, president & CEO, TM Forum. “Operational and solution excellence, innovation, and digital industry leadership exemplify the winners of this prestigious award. Our sincere congratulations to Airtel for its commitment to the Forum and our members, and for taking a leading role in making digital business a reality for organizations of all shapes and sizes that are increasingly operating and delivering products and services across multiple industries and ecosystems.”
About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce.
Bharti Airtel had over 357 million customers across its operations at the end of March 2016. To know more please visit, www.airtel.com
About TM Forum
TM Forum is the global industry association for digital business, connecting talented individuals, leading companies, and diverse ecosystems to accelerate our members’ successful digital business transformation. The collective experience and interests of our member community – comprised of tens-of-thousands of professionals within 900+ market-leading global enterprises, service providers and technology suppliers that together account for trillions of dollars in annual revenues – drives everything we do, from thought-provoking research and publications, to practical guidance, collaboration programs, tools and best practices, hands-on events, and training for business and IT leaders.