ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central—a unified platform designed to help MSPs
streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface.ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today.
Meeting the Evolving Needs of MSPs
IDC India forecasts that India’s managed services market will grow at a CAGR of 10.5% to cross $8.4 billion by 2027, driven by hybrid cloud adoption, remote work infrastructure, and growing cybersecurity mandates.
According to NASSCOM, over 60% of Indian SMBs now rely on MSPs for their core IT infrastructure, cybersecurity, and business continuity. The demand is further fueled by the expansion of digital transformation initiatives in Tier-2 and Tier-3 cities, where local MSPs are playing a pivotal role in bridging the IT gap. MSPs are under increasing pressure to scale operations without compromising service quality, as they strive to deliver strategic value to customers and stand out in a competitive market
“We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,” said Edgar Martínez, business manager at EvolutionIT, an early adopter of MSP Central from Chile. "We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack."
MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace.
Features Designed to Support MSP Operations
“With MSP Central, we’re bringing together the best of ManageEngine’s proven IT management and security capabilities in a platform designed from the ground up for MSPs,” said Mathivanan Venkatachalam, vice president at ManageEngine. “While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console."
The platform includes the following capabilities:
*Modular architecture: Adopt only the components required—no bundling or mandatory licensing.
*Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup.
*Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow.
*Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics.
*Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security.
*AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds.
*Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors.
*Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems.
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